Slept right through in the end, to be back in the office 0830 today - fresh as a daisy (nearly), after a slap-up breakfast at the hotel.

Northern India is having a bit of a heatwave at the moment - BBC says way over 40. But it's so dry, it doesn't feel toooo bad. I still haven't walked from the office to the hotel, and it still feels ridiculous driving it...must try harder.

Things are changing on the project back in London, nothing settled yet though. Further talks with Mittlesh about how we track effort - for costings and estimating confidence in delivery dates.

Long meeting with Shailesh, Mitthlesh and Charles, re support.

• Would like to ask Ops to call Delhi desks during 0400 - 0700 (London time) for batch support issues - possible?
  • Can Ops call Delhi? need group number/chase number for Delhi (Shailesh)
  • Can rota handle the split in overnight rota (Reg)
  • Escalation will be existing Primary/Secondary (i.e. whoever would have got the call previously)
  • Proposed start date 6th May
• Mitthlesh to liaise with Bill (twice?) daily to pick up any suitable prod issues, and hand back when done.
• Create 2 dummy JIRA users - prodsup-LON and prodsup-Delhi to be used when london or idc need to assign an issue to each other, but not sure who it should go to. Mitthlesh & me to monitor issues assigned to these users.
• Delhi handled prod support issues to go back through Bill, so he has complete view of L3 support.
• Probably need to narrow the occasional maintenance window to noon-Saturday to noon-Sunday to avoid global working day impact.
• Discussed possibility of support team handling batch overnight calls; although desirable, unlikely with a 3 person team.

Grilled veggie sandwich in canteen (not spicy).

Afternoon spent collating hours on project - a trivial task if we had 100% coverage in jira work logs...think we need to make it mandatory that all effort is tracked against jira.

Walked back from office - how intrepid is that? By about 1830 (or 2130, if you're reading this Kevin), it had cooled a fair bit - couldn't have been more than 35 or so, so the 10 minute walk was not quite suicidal. Dodgy the traffic is fun - it's just a battle of wills really. Fix your eye on the other side of the road, and walk calmly and confidently towards it - whilst secretly watching the 7 thousands rickshaws, taxis, buses spilling passengers, lorries spilling landfill, scooters, cyclists all hurtling towards you, doing the same confidence trick. Gets me through the day.

Evening, we trawled up to Connaught Place (shopping/eating centre of New Delhi) for a wander round. We hadn't reckoned on the incredible traffic (rush hour lasts well beyond 8pm), and the shops were mostly closed by the time we got there; still got some bargains (papier mache, pashminae (top quality, for the baby goat's chin hair - honest guv), clothes for son), then eats at the Imperial again.